IT Helpdesk Support TPPI

We are one of the biggest petrochemical companies in Indonesia, currently seeking professional candidates for immediate employment in the following position:

1. HUMAN RESOURCE SUPERVISOR (E-mail Subject Code: HRD/09)

Qualification & Experience:

  • Bachelor Degree (S1) in Law.
  • A minimum of 5 year experience in Industrial Relation, Social & Legal Dispute.
  • Good knowledge and understanding on Indonesian Official Law on Manpower (UU No. 13 th. 2003).
  • Good leadership, communication and negotiating skill.
  • Confident, self-reliant, high integrity, trustworthy and consistent.
  • Able to maintain relationship with/among employees and other parties (Disnaker, other companies, etc).
  • Max age: 40 yrs old.

2. IT HELPDESK SUPPORT (E-mail Subject Code: IT01/10)

To provide first line helpdesk support to end users, assisting them with hardware and software problems via phone, email or desk side visit.

Duties & responsibilities

  • To provide 1st line technical support; answering support queries via phone, email or make a deskside visit.
  • To be proactive when dealing with end-user issues or problem.
  • To record all user request on the helpdesk record and reporting system.
  • Respond to enquiries from clients and help them to resolve any hardware or software problems.
  • Support users in the use of Computer equipment by providing necessary training and advice.


  • Diploma in Computer Science (IT or related)
  • Male or female, max age: 28 yrs old
  • Previous Helpdesk experience is preferred.
  • Good communication, interpersonal skills and team player
  • Strong knowledge of Microsoft based operating systems and office application and troubleshooting.
  • Familiar with Windows network environment.
  • Good understanding of PC hardware set-up and configuration.
  • Good understanding and skill of network concept, set up and troubleshooting.
  • Strong analytical and problem solving skills

3. PROGRAMMER ANALYST (E-mail Subject Code: IT02/10)

To develop and write computer programs based on the user and business requirement. Duties also include program testing, reviewing, correcting and enhancing code and some design activities.

Duties & responsibilities

  • To create and modify computer programs
  • To write program code that is efficient, clear and easy to maintain
  • Test, debug, and correct program errors
  • Create technical documentation such as flowchart, data flow diagram, entity relationship diagram, etc.
  • Work with user for software requirement and specification.
  • Give assistance and training to end users for inhouse application/software.
  • Keep update on new technology of software development.


  • Bachelor Degree or experienced Diploma in Computer Science or Information System
  • Male or female, max age: 28 yrs old
  • Having experience at least 1-2 years in same fields
  • Experienced with .NET framework (C# or VB.Net), SQL Server 2005, VBA
  • Good skill on web development/design using .NET or other platform
  • Strong programming, problem solving and analytical skill
  • Strong analytical and problem solving skills
  • Having experience at software house or consultant company is an advantage

4. RADIO / COMMUNICATION TECHNICIAN (E-mail Subject Code: IT03/10)

Oversee and do the installation, inspection, maintenance, and repair of two-way/trunked radio system, telephone systems and the accessory equipments.

Duties & responsibilities

  • Work with radio provider/vendor to maintain and monitor radio base station, antennae and tower site equipment.
  • Work with radio provider/vendor to install, test, repair, and maintain base, mobile, and portable two-way radios and accessory equipments.
  • Install, repair and maintain telephone systems, including PABX, telephone sets, and the telephone networks.
  • To provide 1st line technical support for radio and communication service; answering support queries via phone, email or make a site visit.
  • To record all user request on the helpdesk record and reporting system.
  • Maintain inventory of equipments and parts.


  • Diploma in telecommunication related area (electronics/instrumentation, computer).
  • Male, max age: 28 yrs old.
  • Experienced with Motorola Smartnet radio system and Panasonic PABX is preferred.
  • Knowledge of public safety radio system maintenance practices and procedures.
  • Knowledge of basic installation procedures as related to electronic equipment, grounding system, etc.
  • Good communication, interpersonal skills and team player.
  • Familiar in using Office application software (i.e. MS Office, Visio, etc.).
  • Strong analytical and problem solving skills


  • Diploma (D3) from any discipline.
  • Male, max age: 30 yrs old.
  • Applicant with experience as automobile mechanic is preferred.
  • A minimum of 3 year experience in managing transportation administration and scheduling

6. OPERATION TECHNICIAN (E-mail Subject Code: TECH/09)

  • Diploma (D3) from Chemical Engineering.
  • Male, max age: 30 yrs old.

General Requirement
Fluent in English both written and oral. Able to operate computer application (MS. Office, etc). Highly motivated, good personality, and willing to be posted in Tuban, East Java.

Please submit your application (max. file size 200 KB) including your latest CV, photo, and contact number to:

Please write only the code in your email subject! We regret that only short-listed applicants will be notified.

5 Replies to “IT Helpdesk Support TPPI”

  1. lailatul fitria

    Jl: raya Senori, No 203 Tuban
    No HP 085648528686
    Email :

    Tuban, 30 April 2010

    Kepada Yth.
    HRD PT. Trans Pacific Petrochemical Indotama
    di tempat

    Dengan hormat,
    Sehubungan dengan ini, saya Lailatul Fitria lulusan dari jurusan Pskologi Universitas Mercu Buana Yogyakarta (UMBY) tahun 2010 dengan Indeks Prestasi Kumulatif 2,97, bermaksud untuk mengajukan permohonan lamaran kerja di PT. Trans Pacific Petrochemical Indotama.
    Saya dapat menggambarkan diri saya sebagai orang yang bertanggung jawab, pekerja keras, berkemauan keras untuk maju dan belajar, serta mampu menyesuaikan diri dan bekerjasama dalam tim. Saya yakin dapat bekerja sesuai dengan harapan, karena saya memiliki pengalaman di bidang organisasi yaitu sebagai Sekretaris inti UKM Mahapala Wana Arga di Universitas Mercu Buana Yogyakarta, Staff Divisi Lingkungan Hidup UKM Mahapala Wana Arga di Universitas Mercu Buana Yogyakarta, anggota Komunitas Psikologi Muslim (KMP), Anggota Badan Eksekutif Mahasiswa (BEM) Fakultas Psikologi di Universitas Mercu Buana Yogyakarta, dan Sekretaris PMII di Universitas Mercu Buana Yogyakarta.
    Harapan saya Bapak/Ibu dapat mempertimbangkannya dan saya menunggu jawabannya. Demikian permohonan ini saya ajukan. Atas perhatian dan kerjasamanya saya ucapkan terima kasih.

    Hormat saya,

    Lailatul Fitria, S. Psi.

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