2 Replies to “PR Manager Hyatt Jakarta”

1. Mario Mo March 27, 2011 at 3:40 pm

   RESUME
   MARIO MO
   Current Address: Bali – Indonesia
   Home Address: Toronto – Canada
   zagross_mo@yahoo.com
   Cell: + 62 81284736830
   Skype: momario1947

   Subject: Application for Housekeeping Management Position
   Objective: Canadian, Bilingual English & Arabic professional manager, seek the position of Hotel Housekeeping Management. Articulate professional with sixteen years’ national and international experience in hospitality management and staff training. Utilized creative problem-solving skills in capturing cost reductions of more than 17% and operations efficiency improvement of up to 36% in multi-functional and multi-unit operations. Commended by superior and outside personnel for professional work attitude. Fluent in English, Arabic. Willing to travel and relocate as well.
   Personal Profile:
   Nationality/Passport: Canada-Born in Montreal
   Marital Status: Married
   Preferred Locations: Middle East, Africa, and Asia
   Salary Expectations: Negotiable
   Other Languages: Basic: Italian, French, Korean, And Arabic
   Notice Period: Reasonable Notice Required
   Professional Qualifications:
   BA Degree in Bachelor of Arts U.S.A
   BS Degree in Science U.S.A
   Management Trainee: Hotel Introduction to Management Certificate U.S.A
   Hotel Supervisory Development Certificate U.S.A Accounting Certificates 1-2-3 ENGLAND
   Various seminars on Management & Quality
   Control on International Tourism & Hospitality U.S.A
   TESOL Tutoring Certificate CANADA
   Summary of Qualifications
   Highly knowledgeable and skillful Hotel Housekeeping Manager with great experience in taking overall responsibility for managing the housekeeping and laundry operations of hotels to ensure product quality standards are met and that optimum service is provided to guests.
   • More than 16 years experience.
   • Thorough knowledge of methods of cleaning rooms and laundering.
   • Great knowledge of the proper use and storage of cleaning chemicals.
   • Considerable knowledge of such equipment as vacuums, commercial washers and dryers.
   • In-depth ability to select, train, evaluate, motivate and discipline as needed.
   • Proven ability to operate the department within the budget by appropriately forecasting and scheduling staff.
   • Strong working knowledge of all Housekeeping administrative functions to include scheduling, status, payroll and other clerical areas.
   • Great working knowledge of material control to include purchasing requisitioning of departmental supplies.
   • Considerable computer software knowledge to include Word and Excel.
   • Remarkable ability to lead, guide, direct, develop and motivate people at all levels.
   • Strong written and verbal communications skills.
   • Excellent interpersonal, customer service, team building and problem solving skills.
   • In-depth ability to speak, write, read and understand other languages.
   • Uncommon ability to calmly handle difficult situations.
   • Immense ability to stoop, bend, push, pull, and carry up to 75 pounds; maneuver in hotel areas, up and down stairs and reach above shoulder level. AND ..
   • Highly achievement oriented with a proactive attitude. Sincere, hardworking and positive thinker with high levels of tolerance. Strong skills in the area of operation, delivery and customer service. Strong leadership skills with an ability to build, develop and lead result oriented teams. Excellent communication, presentation and interpersonal skills.
   Professional Experience

   Bondung Hotel – South Korea
   June 2010 ~ Recent
   Executive Housekeeper,
   Under the direction of the General Manager, as Executive Housekeeper, supervised and managed the cleaning, preparation and provision of the guest rooms in a timely manner, ensuring complete guest satisfaction and the appearance of the hotel. Responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property including:
   * Supervised, scheduled, motivated, evaluated and trained housekeeping staff, including supervisors, house persons, room attendants, laundry room attendants.
   * Trained housekeeping team in safety measures, attentive guest service, appearance, etc.
   * Coordinated work assignments with subsequent check of work performance and completion.
   * Conducted room inspections on a regular and rotating basis, floor by floor to ensure guest rooms are clean, sanitary and stocked and in good working condition before guest check in.
   * Coordinated staff activities with the Front Office Manager to ensure they are informed in a timely manner about all activities related to housekeeping.
   * Coordinated and assisted with heavier cleaning work such as shampooing of carpets, moving furniture, turning mattresses and cleaning difficult space areas.
   * Assisted housekeeping staff where and when necessary.
   * Inventoried, ordered and stock all cleaning supplies, guest supplies, laundry supplies, linen, blankets and bathroom amenities.
   * Controlled costs and inventory by implementing and maintaining a tracking system and managed to budget.
   * Ensured security of rooms through periodic inspections, personnel checks and room key controls.
   * Conducted regular meetings with housekeeping and laundry staff to discuss and/or correct problem areas, solicit ideas and suggestions.
   * Conducted daily pre-shift meetings to communicate all hotel activities for the day.
   * Any other duties as assigned by the General Manager.
   KFUPM University Dammam Saudi Arabia
   September, 2009 ~ June 2010
   Hospitality Consultant & Lecturer
   (Temprory position)
   Management Instructor for the Preparator Program at KFUPM-DCC aims at preparing newly admitted students for their undergraduate studies at the University. The specific objectives of the program are: to improve students’ English language proficiency, with extra emphasis on hospitality, technical and business applications in preparation for the University courses to review and reinforce the students’ knowledge of mathematical and analytical techniques through the medium of English to consolidate the students’ knowledge of basic hospitality and computer science through the medium of English. Also to provide students with the study skills needed for effective learning, and the necessary career guidance for informed choice of academic majors to provide students with experience in innovation, design, manufacturing and diagnostics through the medium of technical studies to develop fitness techniques and health strategies relevant to students’ physical well-being.

   Bodung City Hall Hotel – South Korea
   2007 ~ Aug. 2009 Director of Housekeeping,

   Responsible for all aspects of the resort Housekeeping Operation including guest rooms, linen laundry, and public space both interior and exterior ensuring the daily operation in all areas are running efficiently and as per as resort standards.
   Main Duties & Responsibilities:
   • Co-ordinated all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per as resort standard procedures and policies.
   • Carried out inspections of all areas with managers.
   • Inspected laundry and linen operation ensuring all linen is handled correctly and all tools and equipments are functioning as per resort standards.
   • Coordinated and manages deep cleaning and special task schedules, ensuring all rooms and floors areas are as per resort standards
   • Monitored and reported to the VP of Hotel Operations regarding the upkeep of all furnishings, facilities and equipments
   • Carried out good communication with team leaders and team members ensuring performance is effectively managed
   • Ensured all team members are attending to duty in proper uniform, on time and well groomed through interacting with staff members
   • Attended briefings with the team leaders and staff ensuring they have the correct and updates information in order to carry out their duties effectively
   • Identified and ensured highest possible standard of cleanliness and maintenance of guest rooms, corridors and public space plies and amenities
   • Controlled the Housekeeping procedures are kept updated and in accordance with health and safety policies for personal and guests
   • Forcasted department recruitment requirements, assists HR in recruiting new team members, and carries out interviews.
   • Ensured all teams members are trained and introduced to their duties as per resort standards and policies
   • Ensured all guest requirements are adhered to as per resort standards
   • Ensured training needs within the department is monitored , analyzed and executed as per resort standards
   • Ffully trained on resort emergency procedures and first aid as per resort standards
   • Maintained and monitors up to date team records
   • Coached, counseled and disciplined staff, provided constructive feedback to enhance performance
   • Oversaw department expenses ensuring inventories of operating equipments, linen and supplies are maintained and correct stock is kept
   • Controled and analyses department budget s ensuring performance of the department in accordance with budgets
   • Have required training of resort PMS system and FSI system in order to carry out duties effectively and as per resort standards
   • I am flexible in working hours and scheduling as per resort requirements
   • Carried out any other job related duties as requested by the resort.
   Group Executive Housekeeper, Homa Chain Hotels 2005 ~ 2007 Deputy Director of Hotel Operations,
   Managed operations of Centralized Group Housekeeping Unit and supervised 10 direct and 265 indirect housekeeping staff in five hotels with 1530 rooms (Hotel Tehran, Shiraz Hotel, The Esfehan Hotel, Tabriz Hotel, and Hotel Abadan). Planed and forecasted budgets. Deployed housekeeping staff and designed long and short-term strategies. Reported and gave recommendations directly to general manager. Also were responsible for ensuring all employees are trained to provide excellent and consistent service and product and to maintain complete adherence to all hotels service standards. Presented and conducted Orientation session for all new employees. Developed and conducted or coordinated training sessions to promote staff development. Monitored and maintained new hire Training Program. Supervised and managed 5 new hotels pre-opening & trained new staff in Housekeeping, laundry, Recreation and Health Club departments as well. Reduced laundry operation costs 13.5% annually for some of the above mentioned hotels through implementation of Line
   • Maintained a high level of cleanliness in assigned areas.
   • Participated in staff selection process. Interview candidates as needed. Schedule days off, holidays, and vacations, ensuring that facility’s needs are met in accordance with hours and position control.
   • Assigned personnel to established work areas or project duties.
   • Planed and coordinated project work to ensure that proper frequencies are maintained.
   • Ensured that staff receives proper orientation, initial training, and ongoing education.
   • Ensured duty lists are revised and current at all times. Review duty lists with regular and relief associates.
   • Ensured that proper supply control guidelines are followed and staff is trained in the use of all chemicals.
   • Proactive approach to identifying and correcting facility quality assurance concerns & timely follow-up.
   • Attended and participated in departmental staff meetings on a scheduled basis. Attend ongoing staff development and training courses as offered by company and facility.
   • Provided and monitored individual guidance and motivation to associates to enable each one to perform to his/her fullest potential.
   • Disciplined associated when necessary according to progressive disciplinary guidelines.
   • Kept records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments.
   • Participated in facility Quality Assurance Program as required. Ensured high quality percentage of clean is maintained in areas of assignment. Performed Quality Assurance Inspections as assigned.
   • Assigned equipment to staff. Monitored daily equipment use, cleaning and maintenance.
   • Ensured that all equipment is clean and professional in appearance at all times.
   • Prepared associate disciplinary and variance reports and conducted follow-up investigation as needed, reporting findings to appropriate assistant director.
   • Prepared disciplinary action notices and conducted follow-up as required.
   • Conducted disciplinary meetings with associates with guidance from appropriate assistant director.
   • Responded to concerns and requests with a sense of urgency and take necessary corrective action.
   • Participated in associate performance evaluations and make recommendations as needed. Conducted associate performance evaluations with guidance and approval from appropriate assistant director.
   • Participated in department safety and maintained a safe work environment at all times.
   • Reported all unsafe equipment and acted to appropriate assistant director.
   • Assured that the integrity of security at the facility is maintained at all times.
   • Handled special requests or projects and performed other duties as assigned.
   Excellence Songtan Hotels – South Korea
   2002 – 2005
   Housekeeping Manager,

   Managed and trained 60 staff (1 laundry manager, and 4 assistant housekeepers directly and 55 other housekeepers indirectly) in laundry and housekeeping. Developed departmental policies and procedures to ensure cleanliness, maintenance, and aesthetic value. Reviewed actions of staff in areas of discipline, termination, and promotion. Provided expenditure reports and recommendations to general manager. Capitalized on low labor costs to introduce butler services.
   • Supervised the day-to-day activities of the housekeeping department & Health Club.
   • Planed, scheduled, and organized work to ensure proper coverage. Communicated and enforced policies and procedures.
   • Ensured all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
   • Developed and implemented procedures for managing quality of housekeeping and laundry services.
   • Controled expenses within all areas of housekeeping.
   • Participated in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
   • Conducted pre-shift meeting and reviewed all information pertinent to the day’s activities.
   • Established par levels for supplies and equipment. Replenished shortages and other business supplies for daily business.
   • Promoted teamwork and quality service through daily communication and coordination with other departments.
   • Assisted with deep cleaning projects and assisted housekeeping staff during unanticipated rush periods.
   Montreal General Hospital – Canada Sept. 2000~2002 Director of Laundry,
   (Assigned by Marriott Facility Management, staff of 75). As a member of Housekeeping / Laundry Management team and Task Force Manager, assigned by Marriott, forecasted operation on the linen room, valet department, and laundry services and supervised approx. 75 employees. As a Linen Room Manager was responsible for the inventory controls, and upkeep of all employees’ uniforms, table linen, and room linen. Supervised the sorting of all laundry and its shipment and return from our outside laundry company. Valet services, including the dry cleaning, pressing, and tracking and delivery of all employees clothing. Closely coordinated with Housekeeping & Eng., maintained the right linen and laundry pars, supervised the laundry equipment preventive maintenance program is maintained.
   Mariott Airport Hotel Toronto – Canada 1988~2000 Housekeeping Manager,
   Reported to Director of Services (Total staff of 236 + 7 Supervisors + 2 Managers). Responsible for Housekeeping & laundry operations, supervised, instructed, delegated and followed-up on all Housekeeping operations on a daily basis. Provided consistent and effective training and feedback for all line staff to meet the standards of the Housekeeping Department and hotel. Inspected, on a daily basis, all guest rooms, public areas, and offices, as needed and/or instructed, to ensure all Hotel Department standards for cleanliness are being met on a consistent basis.
   Mariott Airport Hotel Toronto – Canada 1986 – 1988 Assistant Housekeeping Manager,
   Was responsible to assist with the efficient running of the department in line with Marriott International’s Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. As the Assistant Manager – Housekeeping was responsible to assist the Executive Housekeeper in managing the day-to-day operation of the Housekeeping department, including the training and supervision of Housekeeping Attendants and Supervisors. And:
   • Assumed overall control and responsibility in the absence of the Housekeeping Manager.
   • Inspected guest rooms to ensure the highest cleaning standards are met.
   • Provided counseling and supported team members in meeting their responsibilities and becoming part of the team.
   • Interviewed applicants and hired qualified candidates. Executed and issued notices of disciplinary action and positive feedback.
   • Ensured all team members follow hotel policies and procedures.
   • Attended management meetings & developed teams and its members.
   • Motivated employees to provide superior customer service to guests, and monitored job performance daily. Met the attendance guidelines of the job and adhered to departmental and company policies.
   • Monitored the day-to-day operations of scheduling functions understanding labor standards.
   Mariott Airport Hotel, Toronto – Canada 1984 – 1986 Laundry Manager,
   Supervised daily Laundry shift operations and ensure compliance with all policies, standards and procedures as follows: Performed hourly job functions as necessary. Ensured stock of linen pars. Analyzed all discards of stained and torn linen. Determined items that can be salvaged. Maintained records of discarded linen. Ensured safe use of machinery by posting operating instructions and hazards and conducting periodic training and testing of emergency procedures with all operators. Effectively evaluated and implemented new techniques, supplies and equipment. Ordered cleaning supplies and uniforms within budget. Ensured all associates have proper supplies, equipment and uniforms. Worked effectively with the Engineering department on Laundry equipment maintenance needs. Ensured that the Engineering Department maintains sufficient parts inventory to keep machines running smoothly.
   Skyline Airport Hotel, Toronto – Canada
   1982 – 1984 Housekeeping Supervisor,
   A Housekeeping Supervisor was responsible for supervisory duties in the Housekeeping department. These were include inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. as follwoing:

   *Performed daily opening and closing of Housekeeping. Ensured highest standards of cleanliness and quality, maintained high scores in guest surveys and regular company inspections. *Checked rooms inventory, assigned rooms to housekeeping staff. Inspected rooms and public areas thorough throughout entire hotel. Completed reports, verified status reports, reported status of all assigned rooms to Front Desk and inputted into automated computer system. *Assisted Housekeeping Manager in completing payroll edits, created weekly schedules for Housekeeping staff according to forecasted hotel occupancy. Ensured highest productivity and efficiency in Housekeeping operations. Managed Lost & Found program and Key Control Program. *Ensured stock rooms and carts were maintained with sufficient supplies. *Assisted Housekeeping Manager with guest supply ordering, inventory, and monthly linen inventory. *Provided excellent customer service (internal and external), and maintained good knowledge of hotel services, operations, local area & attractions, etc. *Solved guest problems to exceed customer expectations, and effectively managed guest and team member issues and incidents (including injuries, accidents, emergency response, proper handling of situations involving bodily fluids, etc.). *Coached, counseled, motivated and maintained high employee morale, positive relations with the Housekeeping staff. Promoted team member empowerment and loyalty, and provided training to new employees, and monthly safety training, effectively preventing injuries. *Communicated effectively with Maintenance staff to ensure timely repair and maintenance throughout entire hotel. *Communicated effectively with all hotel departments for all guest and operational needs.
   Syline Hotel, Toronto – Canada
   1980 – 1982 Laundry Manager,
   Supervised and instructed 59 staff (4 direct and 55 indirect reports) in washing, drying, and ironing of linens. Ensured timely and proper processing of linens to provide adequate supply to Housekeeping and Food & Beverages Department. Maintained daily production report and ensured optimal utilization of equipment.. Saved 80% in costs by using modified locker bags for staff uniforms, instead of metal lockers.
   Duties and responsibilities:
   • Checked all linen for stains and damage and report in case damaged.
   • Kept clean and dirty linen separate within the laundry area
   • Performed minor repairs to clients’ clothing
   • Participated in staff and client meetings as required
   • Ensured the laundry room is clean and tidy. On a daily basis, wash down washers, dryers and laundry bags; clean lint trays/vents; mop floors
   • Used appropriate protective clothing when dealing with soiled / infected linen
   • Ensured statutory health and safety standards in the laundry area
   • Promoted and ensure the good reputation of the laundry centre
   • Ensured the security of the laundry centre is maintained at all times
   • Adhered to all company policies and procedures within the defined timescales
   • Ensured all equipment is clean and well maintained
   • Carried out any other tasks that may be reasonably assigned
   • Responsible for the smooth running of the Laundry Department to consistently high standards
   • Ensured there are quality controls in place for all laundry processes
   • Managed, trained and developed the Laundry team
   • Dealt quickly and effectively with any customer issues
   • Liaised with suppliers to ensure best quality products at an acceptable cost
   • Implemented pricing strategies in line with market competition and costs
   • Managed forecasts, budgets and capital equipment requests

This site uses Akismet to reduce spam. Learn how your comment data is processed.