Call Centre Officer (Institutional) – JAK100331
Job Description
- Ensure Consistency of Quality Service.
- Focus on Call Centre Service and Support.
- Reports to Call Centre Supervisor.
ANZ is accelerating the growth of its business in Asia. ANZ realizes that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and opportunity great opportunities that will enable the best in market to thrive as part of our diverse team.
As Call Centre Officer, you will be responsible for the service level and quality of the inbound call centre. Reporting in to the Call Centre Supervisor, this role will provide first level support to Cash Management customers via inbound calls to call centre. It includes support of “defined core” ANZ Online or ANZ Direct modules and customer processing requirements, basic communications issues and other Cash Management products.
You will be required to provide timely and professional customer service for ANZ customers by identifying and resolving customer needs and tailoring appropriate solutions inline with Bank guidelines. You will be expected to have a complete understanding of how the product works. This aids in the timely and effective resolution of reported problems while maintaining a high level of service and quality. Additionally you will contribute to business growth by identifying customer needs and referring sales opportunities to the relevant departments.
Qualifications
Ideally, you are tertiary qualified with a minimum 3 years experience in handling Institutional Banking customers in a help desk/call centre environment. The ability to resolve problems within reasonable timeframes and good team player skills contribute to your success in this role. Knowledge of PC operating systems adds value to your application for this post.
This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.
Due to regulatory requirements, this role is only open to Indonesian nationals.
Closing Date: 12 August 2009