Customer Service Engineer Philips

Philips Indonesia

Touch lives every day – Philips, Multinational & market leader in Lighting & Healthcare, we believe that technology should be advanced but simple at the same time. It should make sense and be designed around the way we live and work. Whether we’re creating a comfortable environment through sophisticated lighting in Home, Shop, Retail, Office Industry & Outdoor segments. And Philips Healthcare is a leading supplier of equipment and systems that deliver fast and accurate diagnosis and treatment. Its product line includes x-ray, ultrasound, magnetic resonance, computer tomography, nuclear medicine, radiation oncology systems, patient monitoring cardiac care. We touch people’s lives all over the world through Philips products. So, this is a chance for you to be part of that experience and join the WINNING team.

Lighting Product Manager (1 position) – Philips Lighting – Jakarta
Responsible to manage product portfolio, roadmap, pricing and other related marketing tasks to meet the needs of Trade Channel’s customers and deliver the business development. The Key Area Accountabilities are major; Develop and implement Marketing Plan, Seek, gather and understand end-users insights and needs via researches or studies; Analyze market opportunity, secondary data, trends, competition and master data, Define and maintain the product portfolio & strategy, pricing policy and strategy per channel; Formulate and execute the new product introduction as well as track the development; Achieve, analyze Top and Bottom Line result target channel per categories; Train internal and external on product & application knowledge.

Qualifications: High leadership and young potential; at least 3 years working in marketing or product management from leading professional/electronic products or FMCG companies, experience in home lifestyle, interiors sanitary and furniture are beneficial; Fluent in English both speaking and written; excellent communication & presentation skills, Good analytical & excellent personal and interpersonal skills, Honesty, Positive attitude, good self-confidence, independence and consistence

Marketing Manager — Professional Segment (1 position) – Philips Lighting – Jakarta
Responsible to develop marketing plan and strategy based on internal-external analysis to support the channel development and growth; Develop and Implement Segment & Channel Marketing Plan in line with region and country strategy; Seek; Gather and understand Professional value chain behavior, insights, needs and key touch points as well as to analyze, market opportunities, secondary data and trend in channel perspective; Execute, monitor and review the marketing program, budget, execution & time line; Plan and deliver New business Opportunities, Market introduction & innovation together with Product and Sales Team; Guard brand positioning, equity and to ensure it’s reflected in all sales and marketing activities, Formulate communication strategy and program for each channel to strengthen brand equity, market share, product visibility, supports and customers’ relationship; Continually improve sales/marketing process and meeting the marketing target; Support the key account plan; Best Partners development, Meeting achieve channel target and growth by aligning and integrating sales and marketing plan.

Qualifications:  Minimum Bachelor degree (any discipline) with 3 years working experience marketing or product management from leading professional or B2B-oriented company, or Architecture, lighting design or interior design company background would be additional advantage, has good personality and interpersonal skill proficient in
English both speaking and written, has good coordination capability, is willing to travel and to spend most of the time in the market field. The incumbent has to have strong drive; positive attitude is assertive and well motivated. Ability to operate PC and proficient in most of Microsoft Software.

Country Internet Manager – Indonesia (1 position) – Philips Lighting – Jakarta
Responsible to manage country websites, and coordinate ail online marketing, mobile, online enablement and social media activities, Maintain a unified, localized, and relevant Philips online experience across sectors and functions driving positive Nett Promoter Score/NPS and online conversion: Execute global online strategy, integrate local requirements, linking to region, Keeping the site up-to-date and minimizing time-to-web: Local activation Global projects and campaigns; Leverage regional programmers; Expert advice on integrating Online and Social Media in marketing and communication activities.

Qualifications: Minimum Bachelor degree (any discipline, with 3 years working experience with online marketing management activities, has public. Relation/Marketing background & Internet-savvy would be an additional advantages, good relationship with social media activities, good personality and interpersonal skill, proficient in English both speaking and written, has good coordination capability, The incumbent has to have strong drive, positive attitude, is assertive and well motivated.

Application Specialist — Computed Tomography/CT (1 position) – Philips Healthcare – Jakarta
Responsible to ensure that customers (e.g. end-users, technicians, operators) are property trained to optimally use the equipment delivered, installed and handed over by Philips Healthcare and maximizing customer satisfaction; Set up application training schedules, in close cooperation with the customer; Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered equipment so that each customer is fully satisfied complies with the company’s quality policy; Responsible for delivering customized (competency based) training material pack & support user group meetings: Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction, Support and advise the sales force during acquisition: In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office; Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.

Qualifications: Degree level education or equivalent, In-depth knowledge and experience of modality / products especially CT Scanners, minimum 5 years working experience in clinical field would be an added advantage; Proficient in English both speaking and written; excellent communication & presentation skills; Good coordination capability, is witting to travel and to spend most of the time in the field. The incumbent has to have strong drive, positive attitude is assertive and well motivated; Good analytical & excellent personal and interpersonal skills; Honesty, Positive attitude good self-confidence, independence and consistence.

Customer Service Engineer (1 position) – Philips Healthcare – Jakarta
Responsible to deliver a professional service to the customer regarding installation planning, product installation, product maintenance, un-installation and repair of equipments to ensure that all assigned projects are carried out as per customer’s quality requirements, within allotted time frames, and in a safe manner. To allocate, supervise, control and monitor Customer Engineers/Technicians in doing Pre-installation, installation, during warranty or after warranty period of any Philips Medical Systems products, sold to the Customer in order to achieve with fast response time, low level of repeat calls, good engineer availability, “Customer Satisfaction”.

Qualifications: Bachelor degree in electronics or physic engineering, minimum 3 years has working experience in technical field and project implementation and experiences handle Medical equipments would be additional advantage, has good personality and interpersonal skill, has an acceptable level of English language, has good coordination capability, the incumbent has to have strong drive, positive attitude, is assertive and well motivated. Good analytical; Honesty, good self-confidence, independence and consistence.

Note.
Please visit and apply on Philips Career Center for Philips Indonesia at www.philips.com/careers (Attached your recent photograph and we regret that only short-listed candidates will be notified)

PHILIPS
Sense and simplicity

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